Bitrix24 Business Partner

WhatsApp and Bitrix24 integration

Connect customer conversations to CRM, automate routing and follow-up, and keep the complete history in one client card.

100+completed projects
7+ yearsintegration experience
5 countriesremote delivery
SLAdocumented response times
BUSINESS VALUE

What the business gets

A measurable operating model instead of a collection of disconnected tools.

01 / RESULT

One team inbox

Connect customer conversations to CRM, automate routing and follow-up, and keep the complete history in one client card.

02 / RESULT

Complete CRM history

Connect customer conversations to CRM, automate routing and follow-up, and keep the complete history in one client card.

03 / RESULT

Bots and routing

Connect customer conversations to CRM, automate routing and follow-up, and keep the complete history in one client card.

04 / RESULT

Response-time analytics

Connect customer conversations to CRM, automate routing and follow-up, and keep the complete history in one client card.

DELIVERY

How we deliver the project

Clear stages, acceptance criteria and controlled launch without disrupting daily operations.

01

Discovery

We map goals, users, data sources and measurable success criteria.

02

Architecture

We design roles, integrations, security and the target operating model.

03

Implementation

We configure, develop, migrate data and test end-to-end scenarios.

04

Launch & growth

We train the team, monitor adoption and improve the solution by data.

WhatsApp and Bitrix24 integration — ITBA
ITBA DELIVERY STANDARD

Technology that becomes part of the business process

We connect the solution with CRM, accounting, communications and analytics, document every integration and support the system after launch.

  • Business analysis
  • UX and role model
  • API integrations
  • Data migration
  • Information security
  • SLA support
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FAQ

Questions before the project

Connect customer conversations to CRM, automate routing and follow-up, and keep the complete history in one client card.

How long does implementation take?

A focused first release usually takes 2–6 weeks. Enterprise scope is split into controlled stages with separate acceptance criteria.

Can we start with a pilot?

Yes. We launch one high-value scenario, validate the result and scale only after the pilot is accepted.

Do you support the solution after launch?

Yes. We provide monitoring, incident handling, updates, user support and a regular improvement backlog under SLA.

Can you integrate our current systems?

Yes. We audit APIs, data quality and security requirements, then select the safest exchange pattern for each system.

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Discuss your project with an ITBA architect

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